Madeleine Coe | Tier10lab
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Posts By Madeleine Coe

The New Social Media Addicts (Are Not Who You Would Think)

February 14, 2017 |

Given the number of times your mother has asked the difference between The Face Book and Tweeter (or maybe this is a question you’ve asked to your Millennial and Gen Z offspring), it comes as a surprise to many that Millenials aren’t the most active on social media sites. Upending the assumption that the younger crowd is responsible for the heaviest activity, the users that average almost seven hours a day on social media sites are Generation Xers.

“Generation X (ages 35-49) spends the most time on social media: almost 7 hours per week versus Millennials, who come in second, spending just over 6 hours per week. They’re female, 25% of their time online is spent on social media (vs.19% of males), and they reach across cultures. They’re likely to be on Facebook on Sundays via smartphone, while watching primetime.” – Sean Casey, president, Nielsen Social.

Gen X kids were among the first to experience childhood with more than three TV channels, a home computer, and entered adulthood right after the birth of the Internet, so it makes sense that they are tech-savvy. Entering the workforce in the era of the dot-com boom means they have been expected to adapt to rapid changes in technology, influencing not only their means of communicating in the business sphere but also their personal life. From keeping tabs on their freshman-in-college daughter’s status updates to connecting with hometown friends to keeping up with spoilers from their favorite HBO show, social media is where these middle-aged cool cats are hanging.

As a matter of fact, Gen X media consumption across all media channels is higher on average than any other age group, according to a recent report from Nielsen. Adweek alleges that Gen X “has been disproportionately overlooked by brands and marketers.” So why not show them a little more love? Gen X is best reached by a combination of both traditional and digital media sources.

This should also be reflected in your social media advertising strategy. According to a Business Insider Intelligence report, Gen X comes up just short of Millenials in terms of online retail purchases. So if Gen X is spending more time online, but still not spending as much through mobile and e-commerce despite higher incomes, then targeting is part of the issue. Companies should be taking advantage of these behaviors with the integration of robust digital marketing campaigns as part of their overall strategy for this age group.

Gen X has been historically overlooked by media companies. It could be because the Gen X population is smaller than both the Millennial and Baby Boomer groups, and their status as a group is often murky. They occupy a space that is post-Boomer and just on the cusp of Millennial, sandwiched between the two monoliths; a transitional generation without a strong sense of belonging, so they’re a little harder to nail down for messaging. However, they are now firmly established in their lives with attractive income levels and buying power, so tailoring ads to this segment will reap significant rewards as they tend to be brand loyalists.

“Others have been concerned that Gen X isn’t going to give you the ROI, but we’re not afraid to target them,” says Tom Peyton, avp, advertising at Honda in an article from AdWeek. “Gen X is not quite as big and sexy [as Millennials], but at the end of the day, they are prime time in their income and they can buy a lot of expensive new cars.”

Gen Xers have the expectation that everything is on demand and will actively seek out information regarding products and remain vocal about those they do or don’t like. In the Nielsen report, 39% of heavy social users (those with 3 or more hours of online activity per day) ranked discovering new products and services as an important reason for using a social network. The report also found that 29% of heavy users believe supporting their favorite brands is somewhat to very important, making it easy for brand loyalists to show their support and share content.

Consider finding your Gen X audience through simultaneous campaigns to capture their attention. Being avid television consumers does not make them more likely to put down their smartphone; they are a social TV audience who engage in what is known as “second screen” activity, browsing their social networks when they get home and while enjoying their favorite TV shows.

In conclusion, it would be wise to target this demographic of so-called social media junkies. As Boomers’ dispensable income disappears into retirement savings accounts and Millennials work on reaching a place of income stability in a turbulent global marketplace, Gen X holds much of the consumer spending that marketers are seeking to capture.

Sources: Bloomberg, Nielsen, Business Insider, New York Times, AdWeek, BUSINESS 2 COMMUNITY


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Taking Root: Which 2016 Social Media Trends are set to Blossom in 2017?

January 25, 2017 |

We are reaching a phase of rapid progress in the social media and digital marketing space. As our means of receiving content become mobilized and virtual, the way we shop and explore products has completely shifted. We saw the seeds of evolution planted in 2016’s most popular trends and I predict that many will continue to grow and develop in 2017.
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Family-Friendly 2018 Honda Odyssey Wows at 2017 NAIAS

January 9, 2017 |

Redesigned to make life a little easier for families, the all-new 2018 Honda Odyssey was unveiled today at the 2017 North American International Auto Show in Detroit with new updates to safety, connectivity, and comfort.
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Tier10 Wins Five Davey Awards

December 5, 2016 |

Tier10 was named a winner in the 2016 Davey Awards, receiving five silver awards for its video creative. Out of nearly 4,000 entries submitted from the best small agencies, firms, and companies worldwide, Tier10’s award-winning creative was judged and merited to uphold a standard of excellence. Read More

Mobile Window Shopping: Browse to Buy Experience Coming to Instagram

November 12, 2016 |

This week, twenty lucky retailers are trying out the new Instagram shopping feature. This high-profile round of beta-testing means it could be in your hands soon if you are a business with a prominent presence on the social sharing app.
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Snapchat for Business: Just Say No

October 27, 2016 |

Just like every social media platform that has risen to notoriety, Snapchat’s popularity had inspired a slew of articles championing the app as the new Manifest Destiny of digital marketers.

How about no?
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The Pokémon Go Disrupt

July 29, 2016 |


There’s a Charizard in your garden and the neighborhood kids are climbing over the fence to capture it. This isn’t an obscure early 2000’s cartoon reference; this is today’s augmented reality and marketers are trying to understand how they too can catch them all (Pokémon-obsessed customers that is).
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5 Unique Events to Draw in Customers

July 12, 2016 |

Loyalty reward programs are great, but it seems these days that every business has one. To keep your customers coming back time and time again, it sometimes takes a little ingenuity. Why not host an event to give back to your existing customers and maybe also catch the eye of new ones?
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